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FAQ

DO YOU REPORT TO THE CREDIT BUREAU?

Absolutely. Unlike many dealerships we do report each month to the Experian Credit Bureau. At Neighborhood Autos we consider this to be one of the most important benefits for buying a vehicle from us. Many of our customers reestablish their credit with our help, and all of a sudden a new world is opened up to them — they can buy that new house, they get credit card offers — Neighborhood Autos can be that fresh start you need, and we’re proud to be able to give our customers that kind of help.

DO YOUR VEHICLES HAVE A WARRANTY?

One benefit that really sets Neighborhood Autos apart from other buy here pay here car dealerships is our exclusive STRESS FREE GUARANTEE which includes a, 24 month or 30,000 miles, limited warranty. It’s one of the very BEST WARRANTY PROGRAMS in Texas, and it’s included with every vehicle we sell with mileage that is 150,000 miles or less.

Click Here for full details on our Limited Warranty.

Effective starting date 2-7-2017

HOW DOES YOUR STRESS FREE GUARANTEE BENEFIT ME?

Our goal is to make your purchase with Neighborhood Autos as STRESS FREE as possible the day that you purchase your vehicle and in the years ahead.  So we have put together a group of benefits we call our STRESS FREE GUARANTEE to help insure your total satisfaction for years to come.

Neighborhood Autos STRESS FREE GUARANTEE includes:

  1. Limited Warranty 24 month or 30,0000 mile.  (On vehicles with 150,000 miles or less)
  2. Emergency Roadside Assistance Program.
  3. Rental Coverage.
  4. Towing Coverage.
  5. 72 Hour Buy Back.  “Our Love It Or Leave It Program”.
  6. CarFax Report.

DO YOU OFFER FINANCING FOR PEOPLE WITH LESS THAN PERFECT CREDIT?

Neighborhood Autos knows from experience that bad things can happen to good people. We specialize in arranging auto loans for individuals like you who have had credit problems in the past. We can help almost any credit situation. Previous repossessions, foreclosures, charged-off accounts, delinquent credit cards, closed bankruptcies, tax liens, and judgments you may have against you are all obstacles that we overcome on a daily basis.

Obviously, each person’s situation is a somewhat different, but our loan specialists work each and every day with the situations described above and want to give each customer a chance to re-establish their credit worthiness.

WHAT OPTIONS DO I HAVE TO MAKE MY PAYMENTS?

Neighborhood Autos accepts various forms of payment on accounts for your convenience. Customers may pay accounts as follows:

BY MAIL TO:   Wise Credit  P.O. Box 1719  Decatur, TX 76234

Certified or Cashier’s check

Money Order

Personal Check

BY PHONE AT:  1-800 646-7705

Check/ACH

Credit/ Debit Card

AT ALL 8 NEIGHBORHOOD AUTOS LOCATIONS:

Credit/Debit Card

Personal, Certified or Cashier’s Check

Cash

ACH

BY TEXT

ON NEIGHBORHOOD AUTOS WEBSITE: www.neighborhoodautos.com

ON NEIGHBORHOOD AUTOS MOBILE APP: Go to Google Play or the Apple Store to download app.

We highly recommend setting up your account on recurring payments that will be debited electronically straight from your checking or savings account on the due date each month.

 Please call one of customer service representatives if have you have any questions at.  1-800-646-7705

 At Neighborhood Autos we try to simplify your life by giving you as many options as possible.

DO YOU OFFER ROADSIDE ASSISTANCE?

Yes, included in Neighborhood Autos STRESS FREE GUARANTEE is a Roadside Assistance Program with the following benefits:

When calling for towing or road service you must call (855) 237-3819, and a service vehicle will be dispatched to your assistance.

The following are covered emergencies, subject to the seventy-five dollars ($75.00) per occurrence limitation:

1. Towing Assistance – In the event your Registered Vehicle is disabled, we will dispatch a service vehicle to your location to assist you.  In the event your Registered Vehicle is unable to continue under its own power your Registered Vehicle may be towed to a location of your choosing.  You will receive $75.00 of towing at no cost.  Any additional charges will be your responsibility, and payment will be expected at the time service is rendered;

2. Battery Service – If a battery failure occurs, a jump-start will be applied to start your Registered Vehicle;

3. Flat Tire Assistance – Service consists of removal of the flat tire and its replacement with your good inflatable tire;

4. Fuel, Oil, Fluid and Water Delivery Service – An emergency supply of fuel, oil, fluid and water will be delivered if the Registered Vehicle is in immediate need.  You must pay for the fuel or other fluid when it is delivered;

5. Lock out Assistance – If your keys are locked inside of the Registered Vehicle, we will provide assistance in gaining entry to the Registered Vehicle’s passenger compartment only.

Click Here to view full details of Emergency Roadside Assistance.

Effective starting date 10-16-2016

WHAT DO I NEED TO BRING WITH ME TO GET APPROVED?

  • Proof of income (most recent last 2 pay stubs, social security documentation, court ordered child support or pension documentation)
  • Proof of residence (a most recent utility bill, rental agreement, lease, or mortgage)
  • Home phone bill or Cell phone bill (most recent)
  • 7 local references with name, address, and telephone numbers.
  • Driver’s License
  • Down Payment